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Protecting Your Privacy
Solve is committed to providing you with the highest levels of customer service. This includes protecting your privacy. From 21 December 2001, we are bound by new sections of the Commonwealth Privacy Act 1988, which set out a number of principles concerning the protection of your personal information.
• How we collect personal information
• How we use your personal information

How we collect personal information
Solve collects personal information in a number of ways, including:
• directly from you, such as when you enter your personal details on our website (eg during registration or application for products and services), when you provide information by phone or in documents such as an application form;
• from third parties such as our related companies, credit reporting agencies or opt in/ or publicly available sources of information;

How we use your personal information
Your personal information may be used to:
• identify you and to assist you to subscribe to our services more easily;
• provide the services you require;
• administer and manage those services, including charging, billing and collecting debts;
• gain an understanding of your information and communication needs in order for us to provide you with better, more personalised services that are tailored to your needs;
• inform you of ways the services provided to you could be improved;
• conduct appropriate checks
• research and develop our services

Your personal information is also collected to promote and market to you other services which we consider may be of interest to you. Before we do so, we will provide you with an opportunity to give us permission to send you marketing or promotional material (such as promotional email offers), via an opt-in mechanism.

You may also notify us at any time that you do not wish to receive marketing or promotional material by calling us on 03 9696 1234 or by using the Contact Us page to send your request via email