Solve’s onshore helpdesk support is designed to provide reliable assistance and ensure that your workforce is able to navigate any technology issues that may arise. Our managed helpdesk is the single point of contact for all your needs, ensuring you receive exceptional service from first contact to completion of request.
The Solve helpdesk is a dedicated technology concierge for your business, keeping your workforce connected and productive. At Solve, we understand the importance of reliable support, and our team is dedicated to providing exceptional helpdesk services.
Personalised Support Tailored to Your Needs
Our helpdesk team actively maintains a deep understanding of your processes, ensuring that you receive personalised support that’s tailored to the unique challenges of your business or corporation. We stay engaged throughout your technology journey with device management and ongoing support, essentially functioning as an extension of your business. Even after providing you with a customised solution, we remain committed to delivering efficient help-desk and incident management whenever you require it.
Comprehensive Assistance from Procurement to Delivery
Solve’s helpdesk is here to help you throughout your entire enterprise mobility lifecycle, from procurement to delivery, and recycling to replacement. Our onshore, experienced staff is available Monday to Friday, 8:30am to 6:00pm to assist with everything from new service activations and change of plans to cancellations, SIM replacements and more. We also offer optional extended hours for businesses that need extra support.
Assistance for All Your Needs
We provide a comprehensive helpdesk with asset management, including international roaming activation, plan management, call diversions, hardware orders, replacement of devices under warranty, facilitation of warranty repairs and account consolidations. Our experienced onshore team is well-equipped to assist you with a wide range of services, including MDM solutions and security concerns.
Always Ready to Help
When you are a Solve customer, our helpdesk is always ready to help if you have an ICT or telecommunications issue. From the moment your ticket is opened, our helpdesk team is committed to helping you find the perfect solution. Solve’s helpdesk team has extensive knowledge of Telstra’s systems and is able to provide support for your services without any trouble.
With a full-service helpdesk by your side, your ICT and telecommunications challenges can be solved with ease.
ICT Support Desk
ICT support services are essential for businesses and organisations that rely on technology to carry out their operations. At Solve, we offer a range of support services to ensure that your ICT infrastructure runs smoothly, allowing you to focus on your core business activities.
Our services include hardware and software maintenance, network troubleshooting, security updates, and data backups, among others. Our goal is to keep your ICT systems running efficiently, minimising downtime and disruption, and ensuring that you stay ahead of the curve in today’s rapidly evolving technological landscape.