Solve Communications is committed to delivering exceptional service and expertise in all areas of managed services.
Solve Communications takes the complexity out of managing critical aspects of your business operations, offering a suite of Managed Services that provide seamless support and expertise. Whether you need assistance with mobility, traditional IT infrastructure, security, or cloud services, our dedicated teams are here to ensure that your technology environment remains secure, efficient, and optimized for performance.
Managed Mobility
Unlocking Mobility’s Full Potential
Our Managed Mobility service ensures that your mobile devices are secure, productive, and always connected. Whether it’s managing device configurations, ensuring data security, or providing timely support for mobile-related issues, Solve Communications has you covered. With our expert team by your side, you can harness the power of mobility without the hassle.
Managed IT Services
Effortless Management of Your IT Infrastructure
Our Managed IT Services extend beyond traditional IT infrastructure, delivering comprehensive Managed IT Services that cover everything from Active Directory (AD), DNS, IIS, SQL, and workstations. Our expert team takes the lead in Managed IT Services, proactively managing, monitoring, and optimizing your IT environment. With our Managed IT Services, we ensure your technology operates seamlessly while providing dedicated Managed IT Services support to end-users whenever they need it most.
Managed Security
Protection Beyond Boundaries
Security is paramount in today’s digital landscape. Our Managed Security services offer comprehensive protection for your business, from managed firewalls to advanced threat detection and response. Solve Communications’ security experts work tirelessly to safeguard your digital assets, ensuring that your business remains secure and resilient.
Managed Cloud Services
Seamless Cloud Management for Peace of Mind
Our Managed Cloud Services provide a hassle-free experience for businesses looking to optimise, secure, and streamline their cloud environments. Whether you’re using public, private, or hybrid clouds, Solve Communications’ Managed Cloud Services ensure that your cloud resources are efficiently managed, fully secured, and cost-optimised. Our expert team delivers Managed Cloud Services that enhance performance, reduce operational risks, and provide seamless scalability, allowing you to focus on growing your business.
Solve Managed Helpdesk
Your technology concierge
Solve Communications simplifies support. Our team becomes an extension of your team, dedicated, experienced and efficient, we help to keep your workforce connected and productive. We are committed to delivering exceptional service at every interaction, from initial contact through to resolution and beyond, providing a reliable managed helpdesk for your business.
With over 3 decades of experience, exclusive access to carrier back-end systems, and premium service level agreements (SLAs), our on-shore team is exceptionally well-prepared to promptly and accurately address all your mobility-related inquiries and requests.
Simplify your ICT management with Solve Communications
Explore how we can optimize your technology and streamline your business operations.
To get started, simply call our team on 03 9696 1234 or complete our online contact form today.
Get StartedManaged Services FAQs
What is a managed services provider and what do they do?
A managed services provider is a company that takes over the ongoing management of a business’s IT, security, cloud and mobility needs, usually under a fixed monthly agreement. Solve Communications acts as your managed services provider, covering everything from helpdesk support to security and cloud, so your technology runs smoothly without an in-house IT team.
What do managed IT services in Melbourne typically include?
Managed IT services in Melbourne typically cover infrastructure monitoring, helpdesk support, security, backups and day to day IT management under one ongoing agreement. Solve Communications delivers managed IT services across Melbourne businesses, proactively managing Active Directory, DNS, workstations and servers, so your technology environment stays secure and reliable without constant firefighting.
What’s the difference between managed IT support and outsourced IT support?
Managed IT support and outsourced IT support both describe handing IT management to an external provider, though outsourced IT support often implies a broader handover of the whole IT function. Solve Communications provides both managed IT support and full outsourced IT support for Melbourne businesses, scaling to whatever level of ownership your team needs.
What is included in business IT support for Melbourne companies?
Business IT support for Melbourne companies covers helpdesk assistance, infrastructure management, security monitoring and technical troubleshooting across a company’s IT environment. Solve Communications delivers business IT support built around each client’s setup, combining proactive monitoring with responsive helpdesk service so issues get resolved before they impact productivity.
What are managed cloud services and why do businesses need them?
Managed cloud services involve an external provider managing, securing and optimising a business’s cloud infrastructure, whether public, private or hybrid. Solve Communications’ managed cloud services reduce operational risk and improve performance, handling everything from cost optimisation to security, so businesses get the benefits of the cloud without managing it themselves.
What do managed security services protect against?
Managed security services protect a business from cyber threats through ongoing monitoring, managed firewalls and threat detection and response. Solve Communications’ managed security services safeguard digital assets around the clock, giving businesses enterprise-grade protection without needing to build and staff an internal security team.
What is a managed firewall service and how does it work?
A managed firewall service means an external provider configures, monitors and maintains a business’s firewall infrastructure to block unauthorised access and threats. Solve Communications includes managed firewall services as part of its broader Managed Security offering, keeping firewall rules current and threats monitored without placing that burden on internal staff.
What does managed mobility services cover for business devices?
Managed mobility services cover the security, configuration and support of a business’s mobile devices, from smartphones to tablets. Solve Communications’ managed mobility services ensure devices stay secure, productive and properly configured, handling everything from data security to day to day mobile support issues as they come up.
What is IT helpdesk support and how fast is response typically?
IT helpdesk support is the frontline service that resolves day to day technology issues for employees, from login problems to hardware faults. Solve Communications provides IT helpdesk support backed by premium service level agreements and an on-shore team, so issues get addressed quickly rather than sitting in a queue.
Does Solve Communications offer 24/7 IT support?
24/7 IT support means technical assistance is available around the clock, not just during business hours, which matters for businesses that can’t afford downtime. Solve Communications structures its managed helpdesk and support agreements around each client’s operational needs, ensuring critical issues are addressed promptly whenever they occur.
How do I find a managed service provider near me in Melbourne?
Finding a managed service provider near you in Melbourne means looking for local expertise combined with genuine on-shore support rather than an offshore call centre. Solve Communications has operated as a Melbourne based managed service provider for over three decades, giving local businesses direct access to an experienced, on-shore team.
What does a managed helpdesk service include?
A managed helpdesk service provides ongoing technical support for employees, handling everything from password resets to hardware and software troubleshooting under one agreement. Solve Communications’ managed helpdesk acts as an extension of your team, delivering responsive, on-shore support backed by premium service level agreements from initial contact through to resolution.